Refund Policy

Last updated: July 30, 2026 · TNPSC Group 4 app purchases

This Refund Policy applies to paid plans, premium test series, and digital study packs sold through the TNPSC Group 4 website and mobile application (including payments made via PhonePe).

1. Nature of Products

Most purchases are digital products (PDF notes, mock tests, video access, or app subscriptions). Once access is unlocked to your account, the product is considered delivered.

2. Eligible Refunds

You may request a refund within 7 days of purchase if:

  • Payment was charged more than once for the same order (duplicate transaction).
  • You were charged but did not receive access to the purchased content due to a technical issue on our side.
  • The wrong plan amount was charged because of a verified billing error.

3. Non-Refundable Cases

  • Change of mind after digital content or subscription access has been activated.
  • Partial use of mock tests, notes, or premium features.
  • Exam date changes, personal schedule conflicts, or device/OS incompatibility after purchase.
  • Purchases made with a promo code where the discounted amount has already been consumed.

4. How to Request a Refund

Email support@tnpscgroup4.app with:

  • Registered mobile / email
  • Order ID / PhonePe transaction ID
  • Date of payment and reason for refund

We will review and respond within 3–5 business days.

5. Refund Method & Timeline

Approved refunds are processed to the original payment method (PhonePe / UPI / linked bank or wallet). Bank settlement usually completes within 5–10 business days after approval, depending on your payment provider.

6. Subscription Cancellation

You may cancel auto-renewal anytime from the app account settings. Cancellation stops future charges but does not automatically refund the current billing period unless covered under Section 2.

7. Contact

Refund support for TNPSC Group 4:
Email: saravanansri1999@gmail.com
Subject: Refund Request